This policy explains what personal information we collect, why we collect it, who we share it with, and how you can see or correct it. It covers this website and the storage facility at 5/899 Mountain Highway, Bayswater.
Bayswater Self Storage is operated by Bayswater Units Pty Ltd, ABN 69 700 839 621.
Where we stand under the Privacy Act
Under the Privacy Act 1988 (Cth), a business with an annual turnover of $3 million or less is generally exempt from the Australian Privacy Principles. We are below that threshold, so the exemption applies to us. We have chosen to follow the Australian Privacy Principles anyway, and to handle any complaint the way the Act would require.
What we collect
If you send an enquiry through this website — your name, a mobile number or email address, and whatever you tell us about what you need stored. The longer form also asks for a storage size, a move-in timeframe, and optionally a quote you have had from another facility. That is all of it. We do not ask you to create an account, and the form does not record your IP address.
If you become a customer — what we need to enter into and administer a storage agreement: your name, contact details, address, identification, the unit you hire, your payment records, your access PIN, and the times that PIN is used at the gate.
If you visit the facility — the driveways and common areas are under video surveillance.
If you browse this website — Google Analytics sets cookies that tell us how pages are used. Our location page embeds a Google map, which loads only once you scroll to it.
Why we collect it
- to answer your enquiry and give you a price
- to enter into and administer your storage agreement, including billing and arrears
- to control access to the facility and keep it secure
- to protect our property and yours, and to look into incidents
- to meet our legal and record-keeping obligations
We do not sell or rent personal information. We do not send marketing you have not asked for. We do not use your information to make automated decisions about you.
Who we share it with
- the provider of the storage management system we run the facility on
- the provider that delivers our email
- our website host
- Google, for website analytics and the embedded map
- our professional advisers and insurers, and a debt recovery agent if an account goes unpaid
- anyone else where the law requires it, or where it is necessary to prevent a serious threat to someone’s life, health or safety
Some of these providers store or process information outside Australia, including in the United States.
How long we keep it
- Enquiries that do not become a hire — 24 months, then deleted.
- Customer records — for the life of the agreement and seven years afterwards, which is what our tax and business record-keeping obligations require.
- CCTV footage — a limited period, and it is only reviewed where there is a security or safety reason to do so.
How we look after it
Website enquiries are stored in this website’s database. Those records are private: they are not published, not searchable, and not listed in our sitemap. Customer records sit in a password-protected management system. Access is limited to the people who need it to run the facility, and the site itself is locked, alarmed and under camera.
No system is perfectly secure. If something goes wrong in a way that is likely to cause you serious harm, we will tell you.
Seeing what we hold, or fixing something wrong
Ask us and we will show you what we hold about you, and correct anything that is wrong. There is no charge. Email storage@bayswaterstorage.com.au or call (03) 9720 4873. We will respond within 30 days.
Cookies
You can block or delete cookies in your browser settings, or install Google’s opt-out add-on. The site works either way — we simply lose the visit statistics.
Complaints
Tell us first. Email storage@bayswaterstorage.com.au and we will look into it and come back to you. If you are not satisfied with how we handle it, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
Last updated 21 August 2026. If we change this policy we will update it here and change that date.
